THE ROLE:
We are looking for a Technical Support Analyst (late shifts) to join our Technical Services Operations team in Bulgaria.
As part of the team, you will be managing the full lifecycle of major IT Incidents, you will be responsible for the ownership, execution, and continuous improvement of our Incident Management processes and work within the wider Service Management (ITSM) function, tasked with delivering value across the lifecycle of IT Services, from creation to management and upkeep.
This role follows a hybrid approach to working, allowing you to combine working from home with working in our modern offices. These discussions are between you and your manager to find the best pattern for you both! We will kit you out to work from home but know that working as a team is what makes us great and spending quality time together is essential for keeping us mission-aligned.
ARE YOU OUR NEXT STAR PLAYER?
We’re looking for experienced and highly skilled candidates who will thrive in an exciting, friendly and vibrant workplace where you can realize your potential and do outstanding work. Careers here mean the freedom and support you need to make an impact – pushing boundaries and crafting solutions.
You will be part of a team of Incident Analysts, that cover late shifts, and who manage the full cycle of major IT Incidents. The role reports directly to the Team Lead – Incident Management, who is situated in Sofia.
The Service Desk have the opportunity to get involved in a huge breadth of multifaceted projects and initiatives whilst also helping to build and grow a brand-new ITSM function within the organization.
WHY WE NEED YOU
Working directly with both technical and business units in a collaborative fashion, you will have a direct impact to the internal customer experience and will be the public interface for incident management, building positive relationships with stakeholders and constantly seeking customer feedback to ensure adequate service levels.
Responsibilities include:
WHO WE’RE LOOKING FOR
WHAT’S IN IT FOR YOU?
Our experience-based salaries are competitive.
Your package will include:
ABOUT THE GROUP
PokerStars is part of Flutter Entertainment Plc, a global sports betting, gaming and entertainment provider headquartered in Dublin and part of the FTSE 100 index of the London Stock Exchange. Flutter brings together exceptional brands, products and businesses and a diverse global presence in a safe, responsible and ultimately sustainable way.
We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law.
We will look to provide reasonable accommodation for applicants with disabilities to participate in the job application or interview process. If you need assistance, please contact: talent@flutterint.com
Please note we cannot accept general applications; this inbox is just for providing support to those who need it.
WANT A SEAT AT THE TABLE? APPLY NOW!
We will aim to respond to you as soon as possible. If you’re the right fit for the role, you will be invited to a zoom interview.
Find your passion with PokerStars.