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Onsite IT Support Analyst (Active Directory)

Onsite IT Support Analyst (Active Directory)


Sofia/100% office

31-33.000 BGN gross/month


The client is German AI-powered intelligence platform and consulting service.


Nordic Recruitment & Consulting offers rare language, IT, data and security recruitment and business consulting, both with strong Nordic focus and reach. Nordic Recruitment & Consulting is the leading source for all Nordic speakers (Finnish, Swedish, Danish and Norwegian) in Bulgaria.


Having long experience in recruitment we value above all those things that make us successful because of our clients, candidates and partners success: trustworthiness, good communication, Can do-attitude, finding solutions, being flexible; being available. We also have genuine passion for what we do.



You will:

Provide resolution, responding to IT issues; hardware maintenance, software, networking, etc. and implement remote remedies as required.

Provides effective interface with users, ensuring all diagnostic information is provided for error resolution and incident analysis

Assist with the implementation, and ongoing support of new software and features.

Modify configurations, utilities, software, etc. as needed.

Ensure that asset information is reviewed and kept up to date.

Guide customers through the problem-solving process, directing unresolved issues to the next level of support personnel.

Provide accurate information on IT products or services.

Ensure all tickets & configuration items are updated within the service management toolset

Follow-up and update customer status and information

Handle local break-fix activities as assigned by the Service Desk

Delivery of support for any walk-up appointments (Tech Bar)

Hardware commissioning of new equipment, Imaging of returned, failed hardware


You have: 

Experience working in an IT Support role.

Experience supporting Windows OS, Office 365.

Understanding of Active Directory and Group Policy management.

Understanding of network concepts and IT systems.

Customer focused and driven to provide a consistent high level of support.

Active listening, proactiveness and clear communication.

Share relevant information with others, searching through different sources of information.

Able to work independently with individual responsibility.

Relate well to people at all levels of the organization.

Very good English language skills in both written and spoken.



Exciting work environment that brings people together

Use of the latest digital technologies

Initial and ongoing trainings to support your development

Opportunities for personal and professional growth

Flexible working hours and home office

3 additional non-working days annually

Food vouchers

Multisport card

Health insurance

Discount program with external vendors

Eco friendly travelers are welcome to the office – parking places for bikers and free card for public transportation are available to all employees



Nordic Recruitment & Consulting's recruitment rights and activities are based upon Recruitment Licence No. 2022 (issued 01.04.2016). Services of Nordic Recruitment & Consulting are fully free for the candidates.


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Onsite IT Support Analyst (Active Directory)

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