Senior Technical Support Engineer

Senior Technical Support Engineer

Nordic Recruitment & Consulting offers efficient IT, data, security and rare language recruitment and business consulting in Bulgaria - and beyond.

Having long experience in recruitment we value above all those things that make us successful because of our clients, candidates and partners success: trustworthiness, good communication, Can do-attitude, finding solutions, being flexible; being available. We also have genuine passion for what we do.

Role Summary

Job Summary:

The Support Engineers use their in-depth knowledge of the products to quickly and efficiently identify and resolve different complexity problems and incidents affecting our clients. Support Engineers strive to achieve high level customer satisfaction. They communicate on a daily basis over phone and email with end-users and L3 support.

Responsibilities:

• Handling of Customer Support cases

• Identify issues, investigate root causes and recommend solutions to reported problems

• Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail

• Ability to work on multiple projects at any given time

• Understands work plan and ensures completion of milestones with ontime completion

• Understanding of network and basic network troubleshooting

• Understanding and working with SSL certificates, LDAP, SMTP

Required Qualifications:

• 5+ years – In Support & product delivery function

• 3+ years’ experience and strong knowledge of Linux/UNIX administration and IT operations and application servers

• Enterprise Software Support and implementation experience

• Some level of shell scripting: Shell, Bash or otherwise

• Experience in IT Operations, IT Service Management (Cherwell, ServiceNow)

• Exposure to tools similar to Tivoli-Netcool, Remedy, HPSM, HPOM, SolarWinds

• Exposure to network troubleshooting tools like ping, tracert, telnet, SSH, nmap and nslookup

• Experience in using packet sniffer (Wireshark) or tcpdump.

• 2 + years’ experience in IP communication: TCP/IP, DNS, DHCP, SNMP, SSH etc.

• Language: Excellent English communication verbal/written

Nice to Have Qualifications:

• MYSQL/Maria DBA Experience (2+ years)

• Knowledge of ElasticSearch, Logstash, Kibana

• Programming and scripting experience in JavaScript, Python or Java

• Exposure to basic workings of firewall

• Professional experience supporting and interacting with clients including developing requirements, design, as-built documentation and configuring, integrating and deploying applications

What We Offer:

• Work on interesting and industry leading products in the IT automation field

• Great Team of smart and friendly engineers

• Competitive remuneration

• 25 days paid vacation

• Health insurance luxury package with dental

• Multisport card

• Sign-on Bonus of 1 salary

• Annual Bonuses

• Annual performance reviews and salary indexation

• Flexible working hours and up to 50% home office

• Regular teambuildings and other company events

• Budget for trainings 

Remote Option

Job Categories

TECHNICAL SUPPORT

Requirements

Must have expertise and skills

ADVANCE LINUX

ADVANCE SYSTEMS ADMINISTRATION

ADVANCE NETWORK ADMINISTRATION

ADVANCE 2ND LINE SUPPORT

ADVANCE TECHNICAL SUPPORT

ADVANCE APPLICATION SUPPORT

C1 ENGLISH

INTERMEDIATE RELATIONAL DBS

Nice to have expertise and skills

NOVICE BMC REMEDY

NOVICE TCP/IP TROUBLESHOOTING

NOVICE DHCP

NOVICE SNMP

INTERMEDIATE SSH

Job Type

full-time

% home office

up to 50 %

Salary (net, €)

1800 - 2400

Nordic Recruitment & Consulting's recruitment rights and activities are based upon Recruitment Licence No. 2022 (issued 01.04.2016). Services of Nordic Recruitment & Consulting are fully free for the candidates.