Customer Support Expert with Norwegian

Customer Support Expert with Norwegian

ABOUT US

Nordic Recruitment & Consulting offers efficient IT and rare language recruitment and business consulting in Bulgaria - and beyond.

Having long experience in recruitment we value above all those things that make us successful because of our clients, candidates and partners success: trustworthiness, good communication, Can do-attitude, finding solutions, being flexible; being available. We also have genuine passion for what we do.

The Role
Work with a leading food brand in Norway!


 
What you need?

• Exceptionally customer focused

• Ability to communicate fluently in Norwegian both in verbal and written communication styles and understand the market specific dialects or accents

• Deep and firm understanding on consumer culture in Norwegian market

• All training will be completed in English, so an advance level of the language is needed as well.

• Computer literate and ability to navigate around a computer system

• Committed to resolving customer queries in line with corporate values and brand image with solution driven mindset

• Good telephone manner and strong understanding of social media channels and familiarity with social communication best practices

• Excellent soft skills, particularly in:

• Demonstrating empathy

• Active listening skills

• Communicating clearly

• Providing concise and accurate next steps

• Building rapport with frustrated consumers

• Remaining calm in stressful scenarios

 
What we offer?

A bright, modern and exciting place to work, with excellent staff facilities

• Medical plan fully covered by the company

• Life insurance

• Various career development opportunities

• Annual reward and recognition events

• Holiday pay

• Team and company events

• The salary is 3000 BGN gross

   

  The start date is 12-Apr-21

   

  Working hours: Mo-Fr 10-19 EET

  
  

Nordic Recruitment & Consulting's recruitment rights and activities are based upon Recruitment Licence No. 2022 (issued 01.04.2016). Services of Nordic Recruitment & Consulting are fully free for the candidates.