Holland Hires is recruiting for one of our clients, M2M
Services. They are a global technology company, with offices in Bulgaria and
USA, focused on creating and implementing innovative IoT solutions. Their best-in-class
engineering capabilities provide for the highest value of “smart homes”
products at the most affordable price. The company’s portfolio includes
communication equipment for the security industry, energy distribution,
logistics and more.
requests and driving resolution of cases pertaining mainly to technical issues.
Shift work schedule is applied.
Close collaboration with
Product Development, Quality Assurance, Sales and Manufacturing departments.
Report directly to the Customer Support Manager.
● Handle customer requests
via e-mail, phone or chat, ensuring that the customer is attended in a timely
manner, and that requests are captured accurately
● Provide technical
assistance to security professionals in the areas of installation,
configuration and troubleshooting for both hardware and software solutions
● Diagnose and
troubleshoot problems and drive resolution of customer issues from the initial
contact to case closure
Document cases and key
takeaways and contribute to the development of internal knowledge base to
improve our customer service and problem management process
● Test and evaluate
pre-released devices developed by M2M Services
● Bachelor’s degree or
equivalent qualification – technical background or electronics
● Experience in the field
of Technical Support, Customer Service or similar customer-facing role is an
written and spoken communication in English
● Strong Interpersonal
● Outstanding attention to
detail, focus on accuracy and analytical approach
● Team player
● Proactive and internally
● Skillful communicator
The company offers:
● Join a stable and constantly growing global
● An attractive salary plus a year-end bonus
● Dynamic, challenging, and interesting work
● Friendly and motivating work environment
● Additional premium health insurance package
To apply, please send your CV with a recent photo in English.
Only short-listed candidates will be contacted. All candidates will be treated
in strict confidentiality.
Holland Hires is licensed by National Agency of
Employment, license N 1905/17.07.2015.