Are you passionate about customer service? Are you looking for an organization where your career can develop rapidly within a short time frame? Do you want to gain global experience and move into an environment of IT support learning new technologies?
As customer service associate, you will provide software support managing customer queries, gathering information from out technical teams and sharing findings with the customer directly.
What we're looking for
Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-placed and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.
Duties and responsibilities
You will provide client customer service support by effectively acting as a single point of contact to the customer whilst a technical team resolves critical system issues.
Triage incident service request by Inbound and Outbound phone calls, email or web portal as a point of contact.
Identity and assign the incident to the appropriate severity level, category, priority, team and engineer.
Manage the lifecycle of the incident to ensure the customer's incident is resolved proactively communicating all updates
Fluency in English both written and spoken
Minimum 1 years work-related experience in customer-relationships position or similar
Work-related experience with technical support or software applications
Basic knowledge in IT, fast learner in IT knowledge or software system
In return, we offer you
- An excellent remuneration package
- Prestigious offices all around the world
- Friendly working atmosphere
- Continuous professional development and certification programs
- A commitment to offer you career development opportunities to meet your full potential
Why Tek Experts?
We only exist to help IT companies make a difference in the world. We make sure nothing gets in the way of them doing great things. Clients stay with us because we’re a disruptive-thinking, dynamic and fast-growing business and because of the success of our people. We believe in the power of people and the quality of our teams. They’re smart, curious, client-oriented and results-driven. If this sounds like you and you want to be part of our journey, apply now.
My Career. My Future. My Tek Experts.
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
If you are interested in this offer, please send your CV in English.
Only shortlisted candidates will be contacted.
What we offer you
Continuous personal and professional
Learning A career, not a job
Opportunity to realize your full potential
Be part of something great