If you are a Gaming enthusiast and you would like to be part of the international family of Concentrix Bulgaria, join us!
As a Gaming Support Agent, you will be acting as first point of contact for players of one of the largest Video Gaming companies in the industry, supporting their consoles and other products.
On this role, you will be also helping customers/gamers to discover, buy, use, and love client’s products that meet and exceeds their needs. You’ll be providing exceptional support through incoming calls, ensuring that all technical requests and queries are handled promptly while developing deep relationships.
What we are looking for:
• Fluency in English both verbal and written;
• Excellent communication and customer service skills;
• Active interest in the gaming world and proficiency in troubleshooting technical issues in a PC/Mobile/Console environment. Network skills will be considered as an advantage;.
• Ability to work on flexible shifts including hours till 12am;
• Friendly personality and be a team player;
• Self-motivated and able to work proactively;
• High school diploma or equivalent.
Why to work for Concentrix?
We provide a clear path to career development and offer support, advice and coaching every step of the way. Some of our other benefits include:
• Competitive salary of 1000 EUR gross;
• Dedicated gaming room with opportunity to “play” with the products and services available at the site and online;
• Extensive training;
• Various career development opportunities;
• A bright, modern and exciting place to work, with excellent staff facilities;
• Voluntary Medical plan;
• Life insurance;
• Annual reward and recognition events;
• Holiday pay;
• Team and Concentrix events.
Concentrix, a wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across many continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics and back office solutions in 40+ languages from 125+ delivery centres. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public-sector clients.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.