Customer Service

Job Title: Customer Service Representative

Company: Samyx Cleaning Services for London UK

Office location: Veliko Tarnovo

Job Type: Full-Time

About us:

Samyx Cleaning Services is a London-based company that provides exceptional cleaning services to our clients. Our mission is to make the cleaning process stress-free and effortless for our clients. With years of experience in the cleaning industry, we have established a reputation for delivering high-quality cleaning services in London. Our team of skilled professionals is committed to providing the best possible service to our clients, and we pride ourselves on our attention to detail and personalized approach.

At Samyx Cleaning Services, we believe that a clean home or office can have a significant impact on your overall well-being. That's why we are committed to helping our clients create a clean and healthy environment that they can enjoy. Our clients are the heart of our business, and we are dedicated to providing them with exceptional customer service that leaves a lasting impression.

We also believe in creating a positive and supportive work environment where our employees can thrive. We offer opportunities for growth and advancement within the company, as well as training and development programs to help our employees reach their full potential. Join our team at Samyx Cleaning Services and be a part of our commitment to excellence in both customer service and employee satisfaction.

Job Description:

As a customer service representative at Samyx Cleaning Services, you will play important role in ensuring that our clients receive the best possible service. We are looking for someone with excellent communication skills, fluency in English, and a friendly and patient demeanour. If you are seeking employment with a fast-growing company in London that offers a nice and supportive team in a sunny office based in the Veliko Tarnovo environment and opportunities to interact with customers around the whole world, then we invite you to apply for a position at Samyx Cleaning Services. We are looking for passionate individuals who are committed to providing exceptional customer service and who value working for a company that values its employees. Join our team at Samyx Cleaning Services for an exciting opportunity to grow your career while making a positive impact on our clients.

Responsibilities:

- Responding to customer inquiries through various channels including phone, email, social media and our own software;

- Providing customers with information about our services and pricing;

- Booking appointments and scheduling services for clients;

- Managing and updating the client's database;

- Resolving customer complaints and issues in a timely manner;

- Collaborating with other departments to ensure customer satisfaction;

- Providing feedback to management to improve customer experience.

Requirements:

- High school diploma or equivalent;

- 1+ years of experience in a customer service role;

- Excellent communication skills, both verbal and written in English;