Customer Support Agent (m,f) Igaming: Portuguese

Start: asap

Your Role

• Customer Assistance: Handle inquiries from Portuguese-speaking customers regarding account setup, verification, login issues, financial transactions, betting-related questions, bonus requests, and platform navigation.

• Problem Solving: Provide prompt and effective solutions to technical and service-related issues, ensuring customer satisfaction.

• Relationship Building: Build trust and maintain long-term relationships with customers through clear, respectful, and empathetic communication.

• Feedback and Optimization: Offer valuable insights to improve internal processes and enhance customer satisfaction.

• Multichannel Support: Provide customer support across various channels, including chat, email, and social media.

Your Qualifications

• Communication Skills: Native-level proficiency in Portuguese and advanced verbal and written communication skills in English.

• Gaming Knowledge: Familiarity with the gaming industry is a plus, and an interest in sports can be beneficial for customer interactions.

• Soft Skills: Strong empathy, active listening, and the ability to personalize interactions based on customer needs and experience levels.

• Problem-Solving: Quick-thinking and solution-oriented mindset to resolve issues while maintaining compliance with business rules.

• Compliance Awareness: Knowledge of responsible gaming, data protection, and gaming regulations.

• Tech Skills: Proficient in MS Office and comfortable adapting to new platforms.

• Experience: Ideally, at least 1 year of experience in a customer-facing role, preferably in a call center or similar environment.

• Shift Flexibility: Availability to work in rotational shifts, including weekends and nights.

• Education: High school diploma or equivalent.

The Offer

• Competitive benefits and career development opportunities within a rapidly growing global company.

• Relocation assistance: 21 days of paid hotel accommodation, with all relocation costs covered.

• Dynamic work environment where you can expand your skills and expertise in the gaming and customer service industries.

• On-site role in Varna, Bulgaria, working within a supportive and collaborative team.

• Training and continuous support to help you succeed and grow in your role.