Team Lead with German

We are expanding our sales operations team and are looking for an experienced Team Lead. This is a key leadership role responsible for managing and motivating a team of professionals within a BPO (Business Process Outsourcing) environment.

Key Responsibilities:

• Lead, coach, and develop a team of sales representatives to achieve and exceed performance targets.
• Monitor and analyze daily KPIs, sales metrics, and individual performance reports.
• Create and implement effective sales strategies aligned with client goals and project objectives.
• Support the onboarding, training, and continuous development of team members.
• Ensure high-quality service and a strong customer experience across all interactions.
• Collaborate closely with internal departments (operations, quality, training, HR) and the client’s team.
• Report regularly to management on results, challenges, and opportunities.

Requirements

• Fluency in German  (both spoken and written).
• Excellent working level of English.
• Proven experience in team management within a BPO or contact center environment.
• Strong understanding of BPO processes, KPIs, and performance management techniques.
• Excellent leadership, communication, and motivational skills.

What We Offer

• Excellent salary and performance-based incentives.
• Great social pacackge - peronal bonus, 25 days paid leave, health insurance and other.
• International, dynamic, and collaborative work environment.
• Professional growth and development opportunities.
• Onsite work.

Licensed by MLSP, license N 2564, valid from 03.07.2018

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