Team Leader with Italian and French or German (m/f/d)
We are looking for a Junior Team Leader – Training & Project Support with Italian and French or German (m/f/d).
Your responsibilities:
- Driving the quality and quantity of outputs from all assigned customer associates
- Ensuring customer associates develop the required specialist knowledge, communication requirements and process knowledge to deliver the best results.
- Control of deployment times (e.g. duty roster, breaks)
- Productivity: target achievement regarding operational, project-specific key figures
- Leading the customer associates via meetings and follow-up sessions on corresponding target agreements regarding the quality and quantity of work and work behaviour.
- Performance management and maintaining adherence to required standards, processes, and workflows
- Follow-up and control of quality assurance
- Conducting employee reviews
- Maintaining project documentation and the associated tools
- Planning and follow-up (reviews) of training courses for customer associates
- Organising and implementation of team meetings and briefings
- Preparing of required reports and presentations
- Answering front line calls for a minimum period agreed
- Conducting coaching sessions
- Providing in-line support
- Acting as contact person for violations of guidelines
- Handling of Supervisor Calls
- Holding a role model function in the areas of information security/data protection and occupational safety.
Our Requirements:
- At least 1 year relevant expedience
- Fluency in Italian (C1)
- Fluency in French (C1) or German (C1)
- Good level of English (B2+) would be considered an advantage
- Customer-oriented thinking and acting
- Excellent communication skills
What’s in it for you:
- Food stamps
- Additional medical insurance
- Friendly work atmosphere and positive environment
- A multinational environment, with strong ties to UK business culture
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
What we hope you'll do next:
Click "Apply now" to complete our brief application form so we can learn more about you.
About Capita
Capita is a digital consulting, transformation, and services company. Every day, our colleagues help millions of people by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments, and citizens. We partner with our clients and provide them with the insights and cutting-edge technologies that give them back their time, allowing them to focus on what they do best and making people's lives easier and simpler. We have offices in the UK, Europe, India, and South Africa. Capita is a leading business services provider employing over 34,000 people across the UK, Europe, India, and South Africa.
We are an equal opportunity employer, which means we will consider all qualified applicants regardless of gender identity or expression, ethnic origin, national origin, religion or belief, age, sexual orientation, disability status, or any other protected characteristic. We recruit and develop our people based on merit and passion for improving results, and we are committed to creating an inclusive environment for all employees.
