Team Leader with German (New Financial Company)

At HRS, we believe the right job can transform a person's life and the right person can transform a business. We're passionate about connecting our candidates with the right job for them. You are not an exception!

The extensive experience in the human resources industry under our belt has given us valuable insights and extensive knowledge of the corporate cultures and thus enabled us to locate the best candidates for our clients.

Our client, a new international company in the banking sector, is starting its operations in Bulgaria, and is establishing its team in Varna. To help them with that, we are looking for a:

Team Leader with German (New Financial Company)

Main Responsibilities:

·       Manage and coordinate a team of German-speaking customer service agents;

·       Monitor and improve individual and team performance;

·       Provide coaching, feedback, and motivation to team members;

·       Ensure compliance with processes, KPIs, and quality standards;

·       Collaborate with internal teams (QA, Training,Operations) and support issue resolution.

The client offers:

·        Excellent remuneration;

·        Work from the office with opportunity for home-office days;

·        Great social package;

·        Opportunity to choose your own working schedule;

·        Online interviewing process;

·        Working in a motivated team of young professionals with proven experience;

·        Opportunity for further development in a brand new organization;

Job requirements:

·       Minimum 2 years of experience in a Team Lead, or supervisory role within customer support;

·       Very good to fluent German (B2–C1 level);

·       Experience in people management, coaching, and performance improvement;

·       Strong understanding of KPIs, SLAs, and quality standards in a customer service environment;

·       Ability to motivate, engage, and develop team members.

‍

Apply and you will get the full broad information about yourpossibilities with HRS Bulgaria!

All applications will be treated strictly confidential.

Only short-listed candidates will be contacted