Customer Support Specialist – Sportswear Brand (m,f) Spanish or Italian

Start :  21.09.26

We are partnering with a leading international company to recruit Italian or Spanish-speaking Customer Support Specialists for an international project supporting a leading sportswear brand.

In this role, you will provide pre- and post-purchase customer support via email, voice, and chat. You will assist customers with inquiries related to products, orders, and general account questions, ensuring a professional and high-quality customer experience.

This is a full-time, on-site position in Sofia, with no options for home office or hybrid work .

Your Role

• Handle customer inquiries via email, chat, and voice channels
• Provide professional support for pre- and post-purchase questions
• Maintain accurate records of customer interactions and resolutions
• Ensure timely and courteous responses to customer requests
• Collaborate with team members to improve service quality and efficiency
• Follow company policies and procedures while providing customer support

Your Qualifications

• Fluent Italian or Spanish (C1/C2) both written and spoken
• Strong communication and problem-solving skills
• Customer-focused with a professional and empathetic approach
• Comfortable handling multiple inquiries in a fast-paced environment
• Previous experience in customer service or contact center environments is a plus
• Team player with a proactive and reliable attitude

The Offer

• Full-time on-site position in Sofia, 8 hours per day, Monday to Friday (schedule may vary based on business needs)
• Paid training and structured onboarding
• Health insurance and dental package included
• Co-financed sports card (€12.27/month), meal vouchers (€30.68), and transport allowance (€30.68)
• Monthly performance bonus available after the third month
• Opportunity to work in a dynamic international team
• Full support from Workster throughout the recruitment process