Polish - Speaking Customer Success Specialist (Social Media)
Start: 17th September
About the role:
We are partnering with a global technology services provider to recruit a Polish-speaking Customer Success Specialist. In this role, you will support a major social media hiring platform with their customer success programs, ensuring clients are highly satisfied and getting effective performance and ROI.
Your Role
- Provide quality assurance, through checking all client product integrations are completed
- Responsible for driving implementation setup progress for net-new Hiring Enterprise Program (HEP) customers
- Deliver customer value through ensuring our customers are successful with the client Hiring program in terms of adoption, usage and engagement
- Maintain a deep understanding of client products to effectively guide customers on best practices · Track client customer lifecycle milestones, including onboarding and achieve goals related to customer license activation and user engagement on the client Hiring platform
- Track and record customer activity in a timely manner in systems of record (e.g., CRM system)
- Help triage troubleshooting tickets
Your Qualifications
- Fluent Polish and English (C1)
- Experience in BPO/client support functions, Customer Success, Learning & Development, Talent Acquisition or Agency Recruitment, Product Adoption, Change Management, Account Management, Customer Training, Business Transformation, Project Management
- Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)
- Excellent communication, collaboration, organizational and project management skills
- Ability to interact comfortably with both clients and internal departments
- Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
- Ability to work on queues/cases/tickets out of CRM platforms
- The ability to build trust quickly and develop strong relationships
The Offer
- Hybrid working model – Wednesdays and Thursdays on site in Sofia
- Very competitive salary package and benefits
- Relocation provided if you are not based in Sofia
- Monday to Friday, 10:00–19:00 working schedule.
- Fully paid training and continuous learning opportunities.
- Clear career development paths within an international organization.
- Health and wellbeing initiatives and a competitive benefits package.
- Supportive, professional work environment with cross-functional collaboration.
from 2200 to 2400 € gross
