Travel Support Representative with English and Bulgarian for Digital travel company

This position is suitable for candidates who want to work from an office.

We need your expertise!

Be a part of our dynamic team today and help us grow. If you are passionate about travel, then this is role for you. One of the world’s largest travel marketplaces, our new client makes it easier for everyone to experience the world by offering memorable travel experiences, a variety of transportation options, and incredible places to stay.

We have an exciting new opportunity for a Travel Support Representative to join our diverse team. If you are a customer service focused individual with great communication skills, Bulgarian and English language skills, apply now.

You will deliver high-touch customer care to travelers embarking on worldwide travel, finding solutions for flight, hotels, car rentals  and beyond for their trips.

Do you want standard working time? Not a problem!
Our lines are open 09:00a.m. – 6:00p.m. Mon-Fri to help you strike an excellent work-life balance!

Core Responsibilities:

• Provide excellent customer service to our clients via the different channels  (inbound calls, outbound calls, email, chat ) and be able to work towards meeting Key Performance Indicator (‘KPIs’)

• Make sure that all customer queries are answered and their concerns are addressed accordingly; demonstrate empathy

• Maintain basic knowledge of client products and/or services

• Participate in activities designed to improve customer satisfaction and business performance

• Track, document and retrieve information in call tracking database

Skill Requirements:

• Fluent in Bulgarian both written and verbal and working level of English. (With basic understanding to industry related terminologies)

• Strong computer navigation skills, Keyboarding Skills, internet surfing and PC Knowledge

• High school diploma with three to six months of relevant experience  is preferred

• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

• Tolerance for repetitive work in a fast-paced, high production work environment

• Strong customer service skills, great communicator with ability to work as a team member

• Ability to rotate shifts, as needed

What can you expect from us:

• Fulltime role with standard working hours Monday – Friday from 09:00-18:00
• Competitive salary with monthly performance-based bonuses
• Convenient office location, close to bus stations and the metro
• Comprehensive initial training and onboarding (fully paid by us)
• Continuous training and upskilling programs through Concentrix University
• Professional Development and Career Navigation programs to map out the steps in your desired development
• Health and Wellbeing initiatives
• Relocation support if needed (accommodation and travel expenses)
• Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!

About us:

With 280,000 colleagues all over the world, we specialise in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies.

We’re fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognise that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression or any other characteristic.

We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.)