Spanish or French -speaking Customer Experience Specialist – Sports E-commerce

Start: 19/10

We are partnering with a leading customer service provider to recruit a Spanish-speaking Customer Support Specialist for an on-site role in Sofia, Bulgaria.

This position offers the chance to join a dynamic, diverse team where you will assist customers via voice, chat, and email, providing timely and effective support for a variety of inquiries. It’s an excellent opportunity for someone looking to work in a fast-paced environment with growth potential.

Your Role

• Provide exceptional customer service via voice, chat, and email
• Ensure accurate and timely resolution of customer issues, maintaining professionalism at all times
• Handle escalated cases with diplomacy and empathy, ensuring customer satisfaction
• Multitask and work across multiple systems simultaneously to resolve inquiries
• Work collaboratively with colleagues to enhance the overall customer experience
• Deliver high-quality solutions, ensuring the best possible outcome for the customer

Your Qualifications

• Fluent in Spanish or French and English, both spoken and written
• Completed high school diploma
• Previous experience in call center, customer service, or BPO (training is provided)
• Strong problem-solving and logical thinking skills
• Ability to work in a fast-paced environment while managing multiple tasks
• Positive, solution-oriented mindset and a customer-focused attitude
• Multitasking skills and the ability to handle multiple systems and browser tabs
• Team player with the ability to work in a multicultural environment

The Offer

• Very competitive salary
• Performance bonus starting from the 3rd month
• Health and dental insurance
• Food vouchers
• Transportation allowance
• Co-financed sports card
• Taxi vouchers for late-night shifts
• Fully paid training from day one
• Above-standard social benefits
• Great opportunity for career growth and development within the company
• Working hours: 09:00 – 21:00, Monday to Sunday, with two days off
• Rotational shifts: 09:00 – 18:00 / 12:00 – 21:00