E-commerce Operations Assistant

We are looking for a detail-oriented and proactive E-commerce Operations Assistant to support the smooth day-to-day running of our online store. This role sits at the heart of our operations, bridging between customers, internal teams, and external partners to ensure an exceptional shopping experience.

Key Responsibilities:

CUSTOMER SUPPORT
- Handle communication with customers via ticketing system (returns/exchanges, claims, order cancellations, product information, order/return status).
- Manage outgoing communications for specific initiatives (e.g., VIP programs, special campaigns).

PRODUCT & CONTENT MANAGEMENT
- Assist with creation and maintenance of product catalogue (upload product photos, update product details, organize collections).
- Assist with visual content handling, including distribution and database management.
- Support sale preparation by applying discounts across categories/products.

OPERATIONS
- Аssist with coordination of daily activities with warehouse teams (order processing, returns, quality checks).
- Arrange shipments from/to warehouse and generate shipping labels.
- Monitor stock levels, including newly booked quantities.
- Generate and analyze data reports for sales, returns, and inventory.

CROSS-TEAM COLLABORATION
- Work closely with internal teams to ensure smooth execution of campaigns and operations.
- Active support with onboarding of new marketplaces and partners.

MARKET RESEARCH
- Track competitor activity, product offerings, and pricing to support strategic decisions.

Must-have:

- Fluency in written and spoken English.
- Proven customer care experience.
- Strong attention to detail and organizational skills.
- Proactive mindset with the ability to work independently and as part of a team.

Nice-to-have (big plus):

- Hands-on experience with Shopify or other e-commerce platforms.
- Familiarity with ERP systems.
- Previous use of Zendesk or other ticketing systems.
- Experience with shipping processes (DHL, Speedy, etc.).
- Background in warehouse coordination.

Type of employment:

- Full-time, hybrid work model.


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Лиценз № 3660 /01.02.2024 г.