Solutions Consultant with Norwegian and English
Start: 16/10
In this role, you will provide expert support and guidance to users, helping them get the most out of innovative digital products. You’ll join a collaborative, fast-paced team environment focused on delivering exceptional customer experiences and driving product value.
Your Role
- Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate
- Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers
- Engage customers through multiple channels, including phone, email and chat
- Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols
- Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores
- Collaborate with team members to share best practices and contribute to the knowledge base
- Participate in ongoing training and stay updated on product knowledge and industry trends
Your Qualifications
- Fluent Norwegian or Islandic and English communication skills
- Strong interpersonal abilities and customer service orientation
- Ability to follow structured guides and processes
- Excellence in active listening and problem-solving
- Adaptable and quick to learn new processes and technologies
- Self-motivated with a passion for customer satisfaction
- Customer-focused mindset and delivering exceptional service
- Excellent communication style, ability to explain complex concepts simply
- Ability to troubleshoot issues and find creative solutions
- Ability to collaborate and shares knowledge, and contributes positively to team dynamics
- Ability to embrace change, learns quickly, and maintains composure under pressure
The Offer
- Flexible contract conditions (temporary employment, part-time options)
- Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
- Fully paid training
- Stable job and career development opportunities
- Attractive salary
- Additional health insurance
- 50+ benefits and services to choose from
- Positive international working environment
- Support and learning
- Employee referral bonuses
from 2200 to 2400 € gross
