Polish -speaking Customer Advisor
About us
For more than 37 years, Sutherland has been a global leader in Customer Experience Management (CXM). As a pioneer in automation and innovative customer solutions, we deliver exceptional service on behalf of our clients worldwide.
Responsibilities
- Provide customer support via phone and email in Polish and English.
- Assist customers with product setup and troubleshooting.
- Resolve connectivity and basic technical issues related to devices and smart technology.
- Deliver an outstanding customer experience during every interaction.
Requirements and necessary skills
· Polish proficiency at B2 level.
· English proficiency at B2 High (B2H) / C1 level.
· Excellent communication and customer service skills.
· Positive attitude, willingness to learn, and availability to work from our office in Sofia.
Nice-to-have:
· Interest in technology and consumer electronics.
· Basic knowledge of Wi-Fi, mobile devices, or connectivity.
We offer
- Competitive salary.
- Additional health and life insurance.
- Meal vouchers.
- Fully paid training and onboarding.
- 21 days of paid annual leave.
- Company-paid lunch in the office three days per week.
- Employer-sponsored professional certifications to support your skills and career development.
from 1250 to 2000 € gross
