Support Specialist for a Gaming Account with Polish and English

*Please note that the position is based in our office in Sofia, Bulgaria.

We will assist you with a Relocation Bonus - €1,200 gross (paid in 2 instalments) and up to 30 Days of company-provided accommodation.

TELUS Digital Bulgaria is looking for passionate Player Support Specialists.

Why you’ll love it here:

• Work in the amazing TELUS Tower - right in the heart of Sofia

• Modern personal gym with breathtaking 360° panoramic view to fuel your wellness journey

• Vibrant chill & gaming zones to recharge and have fun

• Join our Polish community and be part of an incredible, friendly team

• 50+ benefits and services to choose from

• Additional health insurance

• Employee Рeferral Program: Refer your friends and get an additional bonus

• Excellent career development opportunities

We offer:

• Relocation Bonus: €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costs

• Up to 30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home

• Plane Ticket from your location to Sofia

• Taxi transportation directly from the airport to your accommodation

• Fully paid training

• Attractive salary

What you will do in this role: 

• Help out our players with any issues they might have via tickets and chat 

• Provide the best player experience with a case by case player oriented approach

• Identify trending issues and bugs submitted by players and communicate them to the appropriate teams

• Work with a passionate team of gamers to give our support experience a player to player feel

In this role, you will have rotating shifts across 24/7 operations

You have:

• Fluency in Polish and a good command of English

• Player empathy and understanding a player’s perspective when tackling their issue is required

• Understanding of Player Support

• Gaming experience – if you have played games and you can relate to a player’s concept, community and mindset it will be considered as an advantage

• Desire to help the players as best as possible and to contribute to the team’s success

   

It sounds like the perfect job for you? APPLY NOW!