Back Office Support with Italian and English | July Start | Sofia

BAB Consult is currently looking for Italian-speaking professionals who are ready to join an international company immediately. If you are based in Sofia or planning to relocate soon and are looking for a stable office-based role with excellent career prospects, this could be the perfect opportunity for you.

The position is office-based in Sofia, with July start dates available. You will work on a rotating schedule between Monday and Sunday, designed to support a healthy work-life balance. If you enjoy analytical tasks, have strong attention to detail, and prefer back-office responsibilities rather than phone support, we'd love to hear from you.

Your role

As a Back Office Support Specialist, you will help ensure smooth day-to-day operations by reviewing requests, processing cases, and providing written support through internal systems.

You will:

• Review and process customer requests through internal systems;
• Investigate cases and analyze information to determine the appropriate resolution;
• Handle customer inquiries via email (no phone support);
• Escalate complex cases to the appropriate internal teams when necessary;
• Ensure all actions comply with internal policies and quality standards;
• Maintain accurate documentation and case records;
• Collaborate with international teams to deliver timely and effective solutions;
• Contribute to maintaining a secure, reliable, and high-quality digital environment.

We are looking for someone who has:

• Fluency in Italian (C1/C2);
• Good command of English (B2 or higher).
• Previous experience in Customer Support, Back Office, Administration, Operations, or similar roles is considered an advantage;
• Strong analytical thinking and excellent attention to detail;
• Ability to make accurate decisions while following established procedures;
• Excellent written communication skills;
• Good organizational skills and ability to manage multiple tasks;
• Confidence working with MS Office and internal systems.
• Availability to start already in July.

What the company offers:

• Competitive salary with an additional July start bonus 1500 EUR:
• Office-based position in Sofia with a modern working environment;
• Fully paid professional training;
• Rotating shifts between Monday and Sunday, supporting a healthy work-life balance;
• Opportunity to start your new role immediately during July.
• Private health insurance;
• Additional social benefits package;
• Long-term career growth within an international company.
• Supportive multicultural team and continuous learning opportunities.

If you are looking for an international career where you can use your Italian language skills, work in a professional office environment, and join a stable global organization without providing phone support, apply today.

BAB Consult will support you throughout the entire recruitment journey. Our experienced Recruitment Consultants will guide you through every stage of the hiring process, prepare you for the interviews, and remain by your side until you receive your final hiring decision.

Your success is our priority—and we're committed to helping you make your next career move with confidence.

Only shortlisted candidates will be contacted. All applications will be treated with strict confidentiality and in accordance with applicable data protection legislation.

BAB Consult Ltd. is a licensed recruitment agency (License №3051/2020) registered with the Bulgarian Employment Agency.