Customer Advisor with Czech - QA for NIKE
We are looking for a Customer Advisor with QA to join the NIKE team in a full-time role. This position combines customer support responsibilities with quality-related tasks, including helping improve Polyglot Czech translations and conducting audits as needed.
The main focus of the role will be on improving CZ translations in Polyglot and supporting consumers as a customer service agent. Based on current expectations, approximately 25% of the role may involve audit/QA activities.
This is an ideal opportunity for someone who enjoys both customer interaction and quality improvement work in a dynamic, international environment.
Key Responsibilities:
Key Responsibilities:
- Support consumers as a customer advisor
- Provide high-quality support to consumers across service channels
- Resolve inquiries in a professional, empathetic, and brand-aligned manner
- Deliver a positive customer experience that reflects NIKE values
- Improve Polyglot CZ translations
- Review and improve Czech translations for clarity, accuracy, and consistency
- Help optimize customer-facing language content
- Identify recurring language issues and recommend improvements
- Contribute to QA and audit activities
- Spend part of the role supporting quality audits and reviews
- Monitor communication quality and adherence to standards
- Share insights and feedback to improve service performance
- Language skills
- Czech: B2
- English: B2
- Profile
- Strong communication and customer service skills
- Excellent attention to detail
- Comfortable balancing operational support and quality-related work
- Ability to identify language issues and improve content quality
- Team-oriented and solution-focused mindset
- Nice to have
- Previous experience in customer service, QA, auditing, or translation review
- Experience working with multilingual content or support environments
- Familiarity with brand tone and customer experience standards
- Type of role
- Full-time
- Onsite requirement
- 3 days per week from the office
- Preferred office days: Tuesday, Wednesday, and Thursday
- Salary
- €1,300/month fully loaded
- Additional details
- 6-month probation period
from 1278 to 1636 € gross (2499 - 3200 BGN)
