German-Speaking Customer Support Specialist

Grove Global Consult is a consulting and recruitment agency providing strategic consulting and talent acquisition services to companies worldwide.

 
Role Overview:

We are currently looking for a German-Speaking Customer Support Specialist to join a dynamic and international team. In this role, you will be responsible for delivering high-quality customer support, resolving inquiries, and ensuring a seamless customer experience across multiple channels.

 
Key Responsibilities:

• Provide customer support via inbound calls and other communication channels
• Analyze and resolve customer inquiries efficiently and professionally
• Deliver accurate information regarding administrative and technical topics (products, billing, etc.)
• Perform system updates and make necessary changes in internal tools
• Escalate issues or redirect calls to relevant departments when needed

Requirements:

• German (C1+ level) is mandatory
• Strong customer-oriented mindset and approach
• Excellent organizational and communication skills
• Good working knowledge of MS Office
• Willingness to work in shifts

 
What We Offer:

• Fixed bonus during the training period
• Performance-based bonus system after training
• Hybrid working model after the 4th month
• Friendly and supportive work environment with a strong work-life balance
• Opportunities to collaborate, learn, and grow within an open and inclusive environment
• Meal vouchers
• Additional health insurance

Only shortlisted candidates will be contacted. All applications will be treated with strict confidentiality.

Recruitment license issued by the Ministry of Labour and Social Policy under № 3018 / 30.04.2020.