Senior Performance Reporting Analyst

At HRS, we believe the right job can transform a person's life and the right person can transform a business. We're passionate about connecting our candidates with the right job for them.

You are not an exception! The extensive experience in the human resources industry under our belt has given us valuable insights and extensive knowledge of corporate cultures and thus enabled us to locate the best candidates for our clients.

For one of our trusted international partners — a company delivering innovative global business solutions — we are currently looking for a Senior Performance Reporting Analyst to join a newly established and fast-growing team.

Main Responsibilities:

• Take ownership of reporting and analytics outputs that support performance optimization and operational efficiency;
• Drive improvements in reporting processes, structure, and data clarity across the organization;
• Design, develop, and maintain reports and dashboards that track key operational KPIs and performance indicators;
• Prepare and deliver regular insights related to workforce performance, scheduling adherence, and service levels;
• Analyze trends, deviations, and patterns in data, translating findings into clear recommendations for stakeholders;
• Work closely with cross-functional teams to understand their reporting needs and deliver tailored data solutions;
• Support stakeholders with timely escalations, risk visibility, and data-backed paths to resolution;
• Act as a point of reference for reporting-related topics, contributing to knowledge sharing and best practices within the team;
• Communicate data in a structured and compelling way, helping stakeholders understand “the story behind the numbers”.

The client offers:

• Competitive remuneration package;
• Regular working schedule, Monday to Friday;
• Attractive benefits package;
• Supportive and collaborative team environment;
• 25 days of paid annual leave;
• Modern office in a convenient location close to public transport;
• Long-term career growth opportunities within an international organization;
• Team buildings and internal events;
• Opportunity to contribute to process improvements;
• Opportunities for professional upskilling and knowledge sharing

This would be the right role for you if you have:

• At least 5 years of experience in reporting or data analysis, ideally within a customer service, sales, or operational environment;
• Experience in a senior or coordinating role, such as mentoring colleagues, leading reporting initiatives, or acting as a subject-matter expert;
• Strong analytical mindset with the ability to turn complex data into actionable insights;
• Hands-on experience with reporting and visualization tools such as Excel, Power BI, Tableau, or similar;
• Confidence in presenting insights to management and working with multiple stakeholders;
• Strong communication skills and a proactive, solution-oriented approach.

Apply and you will get the full broad information about your possibilities with HRS Bulgaria!
All applications will be treated strictly confidential.
Only short-listed candidates will be contacted