Customer Service Specialist with Polish (VIP customers)

By building strong and lasting relationships with our clients and candidates, we create strengths and conditions that move business forward, accelerate personal success and create more sustainable results.

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Our client is an igaming company with more than 4 years of experience on the market. The primary focus of the role is handling customer inquiries, resolving issues, and providing exceptional support to ensure a positive customer experience:

Customer Service Specialist with Polish

Responsibilities:

· Respond to customer inquiries via live chat, email, and phone in a timely and professional manner

· Ability to communicate with customers via phone and any other means required to inform of available promotions and retain a portfolio of assigned customers

· Troubleshoot and resolve customer issues related to account access, deposits, withdrawals, and gameplay.

· Maintain a thorough understanding of our casino games, sports betting options, promotions, and policies to effectively assist customers.

· Collect and report customer feedback to help improve our products and services.

· Work closely with other team members and departments to resolve complex issues and improve customer satisfaction.

· Participate in ongoing training sessions to stay updated on new games, features, and industry trends.

· Any other tasks that are assigned by the Customer Service Manager or Team Lead

Requirements:

· High school diploma or higher degree;

· Previous experience in customer service would be beneficial.

· Fluent in Polish and good English skills.

· Ability to work on shifts day and late shifts;

· Strong communication and interpersonal skills;

· Ability to multitask with capacity to prioritize urgent matters;

· Willingness to work from the office

If you are interested in this opportunity please send your CV in English. All applications will be treated with strict confidentiality.

Only shortlisted candidates will be contacted. Our services are free of charge for all applicants.

H&R Consult operates under License 3245/01.12.2021