Customer Solutions Advisor (m,f) with German: Lighting solutions

Start: 13.10.25 B2C or B2B

Working hours: Monday-Friday 09:00-21:00

Training: 2 weeks + 1 week nesting

Working model: B&M (opportunity for hybrid after 6th month, based on performance)

Tasks:

• Respond to inbound customer requests, document relevant case information
• Ensure excellent customer satisfaction
• Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned)
• Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
• Collaborate with other technicians to resolve or properly close help tickets
• Manage an individual ticket queue
• Responsible to follow the direction of management and provide feedback

Profile

• Exceptionally customer focused
• Fluency in German both in verbal and written communication
• Good level of English in both verbal and written communication (for training purposes)
• At least 6 months experience in front-line technical customer service role preferred
•  Possess excellent writing and verbal

Benefits:

• Fulltime role with working shifts between 9:00 a.m. – 9:00 p.m., Monday – Friday
• Competitive salary – 3900 BGN
• Convenient office location, close to bus stations and the metro
• Comprehensive initial training and onboarding (fully paid by us)
• Continuous training and upskilling programs 
• Professional Development and Career Navigation programs to map out the steps in your desired development
• Health and Wellbeing initiatives
• Relocation support if needed (accommodation and travel expenses)
• Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education