Customer Solutions Advisor (m,f) with German: Lighting solutions
Start: 13.10.25 B2C or B2B
Working hours: Monday-Friday 09:00-21:00
Training: 2 weeks + 1 week nesting
Working model: B&M (opportunity for hybrid after 6th month, based on performance)
Tasks:
- Respond to inbound customer requests, document relevant case information
- Ensure excellent customer satisfaction
- Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned)
- Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
- Collaborate with other technicians to resolve or properly close help tickets
- Manage an individual ticket queue
- Responsible to follow the direction of management and provide feedback
Profile
- Exceptionally customer focused
- Fluency in German both in verbal and written communication
- Good level of English in both verbal and written communication (for training purposes)
- At least 6 months experience in front-line technical customer service role preferred
- Possess excellent writing and verbal
Benefits:
- Fulltime role with working shifts between 9:00 a.m. – 9:00 p.m., Monday – Friday
- Competitive salary – 3900 BGN
- Convenient office location, close to bus stations and the metro
- Comprehensive initial training and onboarding (fully paid by us)
- Continuous training and upskilling programs
- Professional Development and Career Navigation programs to map out the steps in your desired development
- Health and Wellbeing initiatives
- Relocation support if needed (accommodation and travel expenses)
- Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education
from 1892 to 2000 € gross (3700 - 3911 BGN)
