Customer Experience Specialist (m,f) German Energy drinks
Start: asap
Working hours: Mon-Fri 10:00 am -7:00 pm
Tasks:
As a Customer Experience Specialist, you will be answering queries by clarifying the customers’ requests via phone, e-mail and social media.
Typical cases would include delivery issues, questions about product and content, reimbursement and refund, payment methods.
It is a dynamic role that requires adaptability and a customer-oriented mindset to ensure that every customer interaction leaves a positive impression.
Skills:
- Excellent communication skills
- Dutch C1 and English B2
- Work experience in a customer experience center is an advantage
- Good typing and computer skills (MS Office applications)
- Be organized, have decision-making and analytical skills
- Team player with a great attitude
- High school education
Benefits:
- Competitive salary with monthly performance-based bonuses
- Convenient office location, close to bus stations and the metro
- Comprehensive initial training and onboarding (fully paid by us)
- Continuous training and upskilling programs
- Professional Development and Career Navigation programs to map out the steps in your desired development
- Health and Wellbeing initiatives
- Relocation support if needed (accommodation and travel expenses)
- Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!
- Salary : 3600 BGN gross
- The first 3 months in the office, after that hybrid
from 1892 to 2403 € gross (3700 - 4700 BGN)
