Customer Support Agent with Italian and English Language

We are an International Business Processes Outsourcing Company, providing clients with a wide range of business services. Most of our clients are leading Travel Industry players, based in the EU and other jurisdictions.
The position is planned as part of the team of our Sofia branch. The branch is established in Bulgaria with the objective of supporting the operations of an Online Travel Agency with headquarters in the EU.

Your daily tasks will include:
● Provide omnichannel informational support to air travelers ;
● Resolve Customers’ issues and problems during their air travel;
● Implement outbound contacts to the customers in line with established business processes ;
● Regular and ad hoc reporting in line with the Company’s standards.

This would be the perfect role for you if you:
- Have good computer literacy (MS Office, Google Drive);
- Have excellent language skills in Italian; (C1 and above*);
- English language – B2;
- Have excellent communication and interpersonal skills;
* You will sit a basic online language test

The competencies that we value, look for, and develop in both ourselves and our employees are:
- Integrity and reliability;
- Continuous learning and development;
- Attention to detail and diligence;
- Customer service orientation.

If you value these too, consider this position a good match for you and if you are motivated to join our team, we look forward to meeting you.

We will offer you the following:
- Standard working hours (9:00-18:00, Monday-Friday)
- Attractive start remuneration and bonus schemes;
- Positive and supporting team of professionals;
- Fully paid initial and ongoing training;
- Experience in an international company and career advancement;

We would like to thank you in advance for all applications received. However, only shortlisted candidates will be contacted.