Our partners are the top and most successful companies on the market. Together we deliver exceptional services for our clients. However that goal is not possible without our people who are the core of our success and outstanding contribution.
If you want to evolve your personal skills and capabilities to new heights you should apply now! We are currently looking for Technical Support Representative who can handle and resolve customer's inquiries.
As a customer facing support engineer, your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction. Supported by our quality assurance team, subject matter experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver exceptional customer service.
• Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for
corporate customers including, issues escalated to the highest level of management
• Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as
needed to resolve customer problems
• Collaborate with subject matter experts and escalation managers when additional support is needed
• Manage critical issues by setting customer expectations, devise and implement action plans and professionally
communicate to all parties involved
• Fluency in English - both written and spoken
• University degree in a technical field will be considered as a plus
• Basic technical knowledge is required - OS, Active Directory, DNS etc.
• Knowledge of Windows application usage (Office – Excel, Word, Powerpoint, Outlook)
• Logical thinking, problem solving and troubleshooting skills
• Prior customer service or support experience required
• Passion for technology and learning
In return, we offer you:
• Food vouchers
• No overnight shifts
• Medical insurance-one of the best in the market
• Free massages in the office- every Friday
• Multisport card discount
• Social bonus for Marriage and Child birth
• Refer a friend / RAF bonus
• Corporate training and development programs
• Team buildings and events
• Additional corporate discounts in restaurants close to the office
• Free drinks in the office / coffee and tea
• Fruit days
• Excellent office location
We’re looking forward to meeting you!
People LTD has License № 2303/ 05.07.2017 for providing human resources service.4