English speaking Customer service representative

EXCITING OPPORTUNITY!!!

Are you ready to deliver outstanding customer support for one of the leading internet service provideris in the UK?
We are seeking motivated and service-oriented  Customer Service Representatives  based in Sofia to join a dynamic team supporting a major telecom client.

You'll handle customer inquiries with care and professionalism, ensuring that every interaction is a positive one.

Key Responsibilities:

• Assist customers with  billing queries  ,  installation  , and  activation  support

• Provide exceptional service via  phone and email/ticketing systems

• Maintain accurate and up-to-date  customer records

• Collaborate with team leads and colleagues to resolve issues and deliver high-quality service

We're Looking For:

• Excellent  English  skills (written & spoken)

• Strong communication and interpersonal skills

• A positive, "can-do" attitude and a  solution-oriented mindset

• Ability to  multi-task  , work under pressure, and stay organized

• Strong sense of ownership and responsibility

 We Offer:

• Fully paid training  :

  • 2 weeks product training + 1 week transition coaching

• Working schedule after training  :

  • 8-hour shifts between 10:00–22:00, Monday to Sunday

• Hybrid work model  after 3 months:

  • 2 days from home, 3 days in office

• Salary  :

  • 2000 BGN gross during the first 2 months

  • 2200 BGN gross + up to 200 BGN monthly bonus from month 3 onwards

Apply by sending your CV and motivation letter.