BG presence is a bulgarian branch of the Dutch company Leadbuilders BV
Primarily our activity is the distribution and control of in- and outbound call center projects in different partner call centers. Nevertheless we maintain also a small call center activity ourselves in order to test and benchmark projects, or to handle projects that are difficult to place.
Therefore we\\\\\\\'re looking for a customer care specialist with French to be part of a small team handling different inbound and email handling projects.
This role will entail handling support inquiries for both prospective and current clients, mostly by email. Ideal candidates for this position are highly consultative in nature and feed off of building strong relationships with their client base. The Customer Care Specialist must have a strong sense of customer service and the ability to quickly and effectively tackle issues in both a preemptive and reactive manner.
The Customer Care Specialist will become an expert in personalised promotional products. This role will play an essential part in establishing and maintaining a relationship with each client.