Non-Voice Customer Support Representative with Italian and English.

At HRS, we believe that the right job can transform a person's life and the right person can transform a business.

We are dedicated to always connecting our candidates with the right job for them!

Our partner is an international iGaming company delivering exceptional gaming experiences worldwide. As their team is expanding, we are currently seeking motivated specialists to join their dynamic team as a Non-Voice Customer Support Representative with Italian and English.

Main Responsibilities:

• Respond to customer inquiries mainly via live chat and email;
• Resolve customer issues in a timely and professional manner;
• Collect customer feedback and collaborate with other team members to improve the overall user experience;
• Maintain comprehensive knowledge of the company's products and promotions;
• Participate in ongoing training sessions to stay updated on new features, and industry trends.

The company offers:

• Competitive starting salary;
• Attractive monthly bonuses;
• Additional health insurance;
• 22 days annual paid leave;
• Taxi vouchers for the late shifts;
• Sports card;
• Modern office located in Sofia;
• Opportunities for career development.

Requirements for the position:

• High-level Italian proficiency (C1) - written and verbal;
• Very good knowledge of English (B2);
• Excellent communication skills;
• Previous customer service experience will be considered as an advantage;
• Availability to work on shifts;
• Ability to work from an office in Sofia.

Apply and you will get the full broad information about your possibilities with us!

All applications will be treated strictly confidential.

Only short-listed candidates will be contacted.