Technical Support Agent with Dutch, German, Italian, Polisg or Czech

echnical Support Agent with German, Dutch, Polish, Czech or Italian

Nordic Recruitment & Consulting offers efficient IT, data, security and rare language recruitment and business consulting in Bulgaria - and beyond.

Having long experience in recruitment we value above all those things that make us successful because of our clients, candidates and partners success: trustworthiness, good communication, Can do-attitude, finding solutions, being flexible; being available. We also have genuine passion for what we do.

What is the role about?

As a Technical Support Associate, you will assist customers with resolving technical issues that impact their experience. You will receive requests via ticketing system (e-mail) and make outbound calls. You will provide problem resolutions to the system administrators by preforming a question diagnosis while guiding them through step-by-step solutions. You will provide support by clearly communicating solutions in a user-friendly, professional manner.

We are looking for someone who have:

Excellent communication skills in required language - German/Dutch/Italian/Polish/Czech;

Very good command of English language;

Analytical thinking;

Customer-oriented attitude, combined with excellent soft skills;

Ability to capture information easily, summarize it and provide it briefly;

Ability to adapt quickly;

Good time management skills and multitasking ability;

Technically-oriented interests with strong troubleshooting and problem solving skills.

What we offer:

Strong remuneration package;

Sign on bonus of 1000 BGN gross;

Free Health Insurance + discount for a sport card;

Work week from Monday to Friday;

Individual career path - personal training on the maintained technologies, great source of technical articles and support information;

Management and technical career growth;

Enhanced by learning and development program;

Regular performance assessment;

Standard working hours;

Environment of high skilled and collaborative colleagues;

Nordic Recruitment & Consulting's recruitment rights and activities are based upon Recruitment Licence No. 2022 (issued 01.04.2016). Services of Nordic Recruitment & Consulting are fully free for the candidates.