echnical Support Agent with German, Dutch, Polish, Czech or Italian
Nordic Recruitment & Consulting offers efficient IT, data, security and rare language recruitment and business consulting in Bulgaria - and beyond.
Having long experience in recruitment we value above all those things that make us successful because of our clients, candidates and partners success: trustworthiness, good communication, Can do-attitude, finding solutions, being flexible; being available. We also have genuine passion for what we do.
What is the role about?
As a Technical Support Associate, you will assist customers with resolving technical issues that impact their experience. You will receive requests via ticketing system (e-mail) and make outbound calls. You will provide problem resolutions to the system administrators by preforming a question diagnosis while guiding them through step-by-step solutions. You will provide support by clearly communicating solutions in a user-friendly, professional manner.
We are looking for someone who have:
Excellent communication skills in required language - German/Dutch/Italian/Polish/Czech;
Very good command of English language;
Customer-oriented attitude, combined with excellent soft skills;
Ability to capture information easily, summarize it and provide it briefly;
Ability to adapt quickly;
Good time management skills and multitasking ability;
Technically-oriented interests with strong troubleshooting and problem solving skills.
What we offer:
Strong remuneration package;
Sign on bonus of 1000 BGN gross;
Free Health Insurance + discount for a sport card;
Work week from Monday to Friday;
Individual career path - personal training on the maintained technologies, great source of technical articles and support information;
Management and technical career growth;
Enhanced by learning and development program;
Regular performance assessment;
Standard working hours;
Environment of high skilled and collaborative colleagues;
Nordic Recruitment & Consulting's recruitment rights and activities are based upon Recruitment Licence No. 2022 (issued 01.04.2016). Services of Nordic Recruitment & Consulting are fully free for the candidates.