AN ALL New Tech LTD is the Bulgaria
office division for the multiple regulated investments firm AN Allnew
Investments LTD leading broker of online foreign exchange (forex) trading,
CFD trading, and financial investments. Our Goal is to serve global traders
with access to the world's largest and most liquid market. By offering the most
advanced trading tools, hiring the best trading educators, and meeting strict
financial standards to protect trader funds, we strive for the best online
trading experience in the market.
We are looking for a person with fluent Russian, previous
experience as Quality specialist in Forex!!
Candidates with background experience more than one year would be
considered with higher priority!
- Monitor the quality and performance of our call center representatives and
all communications channels.
and score collector calls to ensure compliance with office policy.
quality review to ensure a high level of customer service.
Investigate and resolve complex call center quality issues.
- Provide feedback on calls to management team.
- Perform quality check and audits of inbound and outbound calls to ensure
adherence to policies and procedures and high level of customer service.
feedback on quality review to call center employees and management.
- Identify and monitor trends and quality risks and serve as a resource
regarding quality concerns or issues.
various reports to ensure that contact service forms have been resolved timely
- Participate in continuous quality improvement initiatives.
- Serve as
a resource to staff regarding quality concerns.
ideal candidate has:
- Previous working experience as QA – Mandatory!
Russian – verbal and written, native speaker level.
- Certificate in Quality Assurance is a plus.
- Strong analytical and troubleshooting skills.
- Ability to learn complex software, new technologies and product.
- Documenting quality assurance activities and creating audit reports
- Previous experience and knowledge regarding Certification, Licensing regimes,
Data protection, Forex, Equities, CFD’s and other financial products would be considered
as a big advantage.
- Proficiency in MS Office, particularly Excel.
- Excellent computer skills.
What we offer:
- Attractive base salary.
- Full time position – 5 days a week.
- Social benefits – Multisport card.
- Additional health insurance.
- Paid Vacations, Holidays & Team buildings.
- Special educational program for the first month.
- Weekly sport day (Football) + catering in the office.
- Abroad training for personal development with mutual benefits.
- Opportunities for growth to a higher position in the Company.
- Variety of different food and drinks in the office.
If you are energetic, passionate, team player, hungry for
success and you qualify, to the upper requirements, we will be waiting for
your CV - IN ENGLISH ONLY!!!