HRS' s mission is to connect Bulgarian human capital with the best employers.
Let us find your better job and help you grow.
Our partner is one of the leaders in the online trading platform on the
market and they are expanding their team. The position is:
Retention Specialist with English
• Processes orders, prepares correspondence, and fulfills needs of
existing customers that are at risk of cancelling services or orders;
• Develop new strategies for customer retention activities;
• Respond to customer queries and address service complaints in a timely manner;
• Track contracts that are soon to be expired and contact customers for renewals;
• Explain customers about new products and benefits;
• Make sales calls to existing and new customers for business growth;
• Perform customer negotiations and reach a fair conclusion from both business and customer perspectives.
Our Client offers:
• Excellent base salary;
• Attractive daily, weekly and monthly bonuses;
• Gift cards and discounts;
• Weekly games with prizes for top performers;
• Weekly sport events;
• Free food and drinks in the office every day all day long;
• Free trainings abroad.
• Fluency in English (C1 or Native speaker) is a must - both spoken and written;
• Previous Retention experience in Sales in a Forex environment 3 - 5 years with Forex, Stocks, CFDs;
• Able to think outside the box and ready to step out of his/her comfort zone;
• Must have strong communication and negotiation skills;
• Must be target driven personality;
• Very good computer skills.
Apply now and join the international team!
All applications will be treated strictly confidential.
Only short-listed candidates will be contacted.