Convergys is now part of Concentrix. In a world full of average, we stand out. We believe experience is everything. To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix - a company powered by passionate people.
What is the role all about:
Our Microsoft Office 365 team will mandate to effectively and efficiently screen and route customers to the appropriate specialized technical queue. Commercial agents will assist in redirecting Professional and Premier Customers to the relevant on premise or on-cloud support lines of business. Agents must be familiar with Microsoft products and technologies to accurately route calls to the right technical team. Agents will be required to entitle and create tickets for Commerce related questions, in the relevant tools.
The perfect candidate has:
- Good communication skill in Russian, both written and verbal;
- Advanced level of English language is mandatory;
- Strong communication and problem solving skills;
- Familiar with Windows OS, Office 365 package will be considered as an advantage;
- Ability to multitask among multiple customer contacts and tools;
- Knowledge in technical terminology will be considered as an advantage.
What we offer:
- Strong remuneration package;
- Free Health Insurance + discount for a Multi-sport card;
- Standard 8 hours working week from Monday to Friday;
- Individual career path;
- Management and technical career growth;
- Enhanced by learning and development program.
Send us your CV now to open the door to the new career opportunities ahead you!
We can't wait to meet you!