Sitel Group is one of the largest customer experience companies in the world. The group is comprised of industry-leading firms providing business process outsourcing, digital marketing, training and talent management, technology and innovation, consulting and analytics solutions.
With over 30 years of industry-leading experience, Sitel Group’s 75,000 associates service over 400 clients through its network of more than 150 offices in 27 countries.
Our office in Sofia is based in the city center and employs more than 800 people, supporting 32 languages all around the world. For one of our campaigns we are looking for positive and enthusiastic Customer Solution Expert with French.
- Communicate via e-mail with existing customers in order to solve their issues
- Give information about the product to existing customers and prospects and handle the inquiries on basics in a case closing manner
- Transfer more difficult inquiries to third level if necessary
- Chore of gaining information about what customers expect/want from the client and e.g. identifying customer satisfaction
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators
- Navigating multiple systems simultaneously in order to update e-records promptly and accurately
- Proactively provide support and assistance to colleagues and work together as a team to provide feedback and suggestions to help the company grow & retain its customer base
- Has excellent command of written French
- Can adapt quickly to changes in products, process and technology
- Has proven track record of excellent attendance and time-keeping
- Competitive remuneration scheme including monthly performance bonus
- Social package including: additional healthcare insurance, gift vouchers, social team activities
- To join a young and dynamic team in multinational environment
- Opportunities for long-term professional career
- Entitlement to company internal training and development accordingly global standards
- Friendly and accessible office location
- If you are interested, we will be glad to receive your application.