Customer support representative with German
Delasport is an internationally known software company, specializing in the development, support and maintenance of online sports betting turnkey solutions. A leader in the production of revolutionary betting platforms, in 2011 the company established a branch in Bulgaria.
Your role and objectives:
As a Customer support representative, your primary goals will be to maintain a sufficient level of customer care service, back office activities and to contribute to the good reputation of the company by keeping the level of your performance set to “high”.
Currently we are over 90 people engaged in the company’s projects who according to their competencies are situated in Bulgaria and abroad.
- Working with dedicated company tools to support its customers’ requirements
- Attending to customers’ queries, complaints and requests
- Having yourself actively involved in problem solving activities, suggesting improvements to the process where you think it is needed
- Helping resolve customer issues
- Following customer security protocols
- Managing customer accounts
- Recording details of actions taken
- Ending your shift with zero justified complaints
NOTE: You will be attending training sessions to enrich your knowledge of the matter and build your ability to perform the job to your best.
You are the ideal candidate if you:
- Are perfect in German
- English in good level
- Have previous experience in related fields - customer care is an advantage
- Have very good computer literacy
- Available to work in shifts and weekends
- Able to meet results as requested by management and prove to be a client oriented person
- Have attention to detail
- Possess problem analysis and problem solving skills
- Possess interpersonal skills, both written and verbal
- Are adaptive, initiative and proactive
- Supporting and helping the team advance by working on additional tasks given
- Meeting the ideal candidate profile by giving outside-of-the-box ideas to help the company excel
- Enriching your knowledge on daily basis throughout online research
- Taking ownership for quality, adequacy and dedication to your responsibilities and your team
- Attending to your daily duties with positive attitude
Our reward to you is:
- Friendly work environment with positive team mates
- Competitive salary package
- Motivating team bonding activities
- Positive and supportive employer who looks after your work-related and personal growth
- You will become a part of a well-recognized and firmly-established brand in the field of online sports betting
- Happy Hours with free snacks and beverages
- Great office location next to Mall Plovdiv
How to apply:
Please submit your online application in German, English or Bulgarian.
Only short-listed candidates will be contacted.
Confidentiality of all applications is assured