Client Risk and Support Specialist
Are you looking to build your career in the dynamic iGaming industry?
We are seeking a motivated, detail-oriented Client Risk and Support Specialist to join our dedicated team.
In this dual-focused role, you will act as the primary point of contact for our players while ensuring the security of user accounts and executing seamless payment transactions.
Key Responsibilities:
✔️ Customer Support: Promptly respond to player inquiries via live chat, email, and phone, providing assistance or information about games, promotions, and platform features.
✔️ KYC Verification: Review and approve player identity documents to ensure compliance with Know Your Customer policies.
✔️ Risk Management & Fraud Prevention: Monitor player accounts, deposits, and betting patterns to detect and mitigate fraudulent activities, bonus abuse, and potential Money Laundering risks.
✔️ Withdrawal Processing: Review and process player withdrawal requests within designated timeframes, ensuring verification requirements are met.
✔️ Cross-Functional Collaboration: Work closely with Marketing and Operations teams to foster an exceptional customer experience.
✔️ Record Keeping & Compliance: Maintain precise interaction logs, gather user feedback, and adhere to internal guidelines and scheduling requirements.
Position Requirements:
✔️ Previous experience in a relevant Customer Support, Payments, or Risk/Fraud prevention role.
✔️ Excellent written and verbal Bulgarian and English skills (mandatory).
✔️ Strong analytical mindset and problem-solving skills.
✔️ High customer service orientation and strong communication abilities.
✔️ Great teamwork capacity and adaptability.
✔️ Willingness to work flexible schedules/shifts as determined by operational needs and internal policies.
What We Offer:
✔️ A dynamic role in a growing international industry.
✔️ Competitive salary package.
✔️ Opportunities for professional growth and skill development.
✔️ 24/7 shift pattern scheduled in full compliance with Bulgarian labor law.
If you meet the requirements and are ready for a new challenge, please send us your updated CV!
We are seeking a motivated, detail-oriented Client Risk and Support Specialist to join our dedicated team.
In this dual-focused role, you will act as the primary point of contact for our players while ensuring the security of user accounts and executing seamless payment transactions.
Key Responsibilities:
✔️ Customer Support: Promptly respond to player inquiries via live chat, email, and phone, providing assistance or information about games, promotions, and platform features.
✔️ KYC Verification: Review and approve player identity documents to ensure compliance with Know Your Customer policies.
✔️ Risk Management & Fraud Prevention: Monitor player accounts, deposits, and betting patterns to detect and mitigate fraudulent activities, bonus abuse, and potential Money Laundering risks.
✔️ Withdrawal Processing: Review and process player withdrawal requests within designated timeframes, ensuring verification requirements are met.
✔️ Cross-Functional Collaboration: Work closely with Marketing and Operations teams to foster an exceptional customer experience.
✔️ Record Keeping & Compliance: Maintain precise interaction logs, gather user feedback, and adhere to internal guidelines and scheduling requirements.
Position Requirements:
✔️ Previous experience in a relevant Customer Support, Payments, or Risk/Fraud prevention role.
✔️ Excellent written and verbal Bulgarian and English skills (mandatory).
✔️ Strong analytical mindset and problem-solving skills.
✔️ High customer service orientation and strong communication abilities.
✔️ Great teamwork capacity and adaptability.
✔️ Willingness to work flexible schedules/shifts as determined by operational needs and internal policies.
What We Offer:
✔️ A dynamic role in a growing international industry.
✔️ Competitive salary package.
✔️ Opportunities for professional growth and skill development.
✔️ 24/7 shift pattern scheduled in full compliance with Bulgarian labor law.
If you meet the requirements and are ready for a new challenge, please send us your updated CV!
