Customer Support Agent

Gold Tech Ltd., a proud subsidiary of Telclic Ltd., specialises in delivering high‑quality customer and technical support services. We operate with a strong commitment to honesty, accountability, and loyalty—values that shape our culture and guide our daily work.

As we prepare to launch an exciting new project this September, we are expanding our Customer Support team. We’re looking for dedicated and motivated individuals who want to grow with us while upholding the principles that define who we are.

Working Hours:

Monday to Friday: 11:00 AM – 7:00 PM
Saturday & Sunday: Days off

Responsibilities:

Manage incoming customer calls
Identify and assess customer needs to ensure satisfaction
Build strong, trusting relationships through open and effective communication
Provide accurate and complete information using the appropriate tools and methods
Handle customer complaints, offer timely solutions, and follow up to ensure resolution
Maintain detailed records of customer interactions and account information
Follow established communication procedures, guidelines, and policies
Go the extra mile to engage customers and enhance their experience

Qualifications:

Excellent spoken and written English
Strong assertiveness, customer focus, and empathy
High computer literacy
Previous customer service experience is an advantage, but not required
Punctuality, multitasking, and prioritisation skills
Exceptional attention to detail
Proven customer support or client service experience is a plus
Strong phone handling and active listening skills
Ability to adapt to different customer personalities
Excellent communication and presentation skills
Ability to multitask, prioritise, and manage time effectively

About You:

Stable and committed
Strong problem‑solving skills
Passionate and self‑motivated
Loyal and honest
Eager to learn and embrace challenges
Highly organised with strong coordination skills
Comfortable working in a dynamic environment

We Offer:

A friendly, open, collaborative, and fun working environment—unlike a traditional call centre
Opportunity to work primarily from home
Overtime opportunities
Flexible working hours when possible
Competitive remuneration
Food vouchers
Transparent communication
A workplace where expertise, commitment, and professionalism are recognised and rewarded
Full, paid internal training and development
Real opportunities for long‑term career growth

If you believe your profile matches our requirements and you’d like to join a passionate team of professionals, please send us your CV in English.

Only shortlisted candidates will be contacted. All applications will be treated with strict confidentiality.