French or Spanish speaking Customer Experience Specialist (m, f) : Sports E-commerce
Start: asap
We are partnering with a leading customer service provider to recruit a Spanish - or French speaking Customer Support Specialist for an on-site role in Sofia, Bulgaria.
This position offers the chance to join a dynamic, diverse team where you will assist customers via voice, chat, and email, providing timely and effective support for a variety of inquiries. It’s an excellent opportunity for someone looking to work in a fast-paced environment with growth potential.
Your Role
- Provide exceptional customer service via voice, chat, and email
- Ensure accurate and timely resolution of customer issues, maintaining professionalism at all times
- Handle escalated cases with diplomacy and empathy, ensuring customer satisfaction
- Multitask and work across multiple systems simultaneously to resolve inquiries
- Work collaboratively with colleagues to enhance the overall customer experience
- Deliver high-quality solutions, ensuring the best possible outcome for the customer
Your Qualifications
- Fluent in Dutch and English, both spoken and written
- Completed high school diploma
- Previous experience in call center, customer service, or BPO (training is provided)
- Strong problem-solving and logical thinking skills
- Ability to work in a fast-paced environment while managing multiple tasks
- Positive, solution-oriented mindset and a customer-focused attitude
- Multitasking skills and the ability to handle multiple systems and browser tabs
- Team player with the ability to work in a multicultural environment
The Offer
- Very competitive salary
- Performance bonus starting from the 3rd month
- Health and dental insurance
- Food vouchers
- Transportation allowance
- Co-financed sports card
- Taxi vouchers for late-night shifts
- Fully paid training from day one
- Night shift extra pay (10:00 PM – 6:00 AM, in compliance with government laws)
- Above-standard social benefits
- Great opportunity for career growth and development within the company
from 1280 to 1500 € gross (2503 - 2934 BGN)
