Key Clients Support Specialist with German
At HRS, we believe that the right job can transform a person's life, and the right person can transform a business. Our mission is to connect talented professionals with the best career opportunities. You are not an exception!
Our client is a multinational , we are looking for a motivated and experienced professional to join their team in the role of:
Key Clients Support Specialist with German
Main Responsibilities:
- Manage and develop relationships with VIP clients, ensuring a high level of customer satisfaction and engagement.
- Provide outstanding customer service and support through live chat and email in both German and English.
- Identify customer needs and offer tailored solutions, including additional products and services.
- Monitor and analyze client activity to improve retention and conversion rates.
- Work closely with internal teams to resolve customer inquiries efficiently and provide feedback to enhance overall customer experience.
- Maintain up-to-date knowledge of company products, services, and industry trends.
- Work in a dynamic and fast-paced environment while ensuring a high-quality service.
The Company Offers:
- Competitive salary package, reflecting experience and performance.
- Attractive and unlimited bonus system based on performance.
- Additional health insurance for full medical coverage.
- Multisport card to promote a healthy lifestyle.
- Food vouchers and reimbursement for additional expenses.
- 25 days of paid annual leave.
- Free snacks and beverages available in the office.
- Career development opportunities within a fast-growing international company.
- Professional training and mentorship programs.
- Modern and dynamic work environment with an enthusiastic and supportive team.
Main Requirements:
- Fluent in written and spoken German (C1 level).
- Work level of English (B2 level)
- Previous experience in sales, account management, retention, or a related field within the iGaming or customer service sector.
- Strong communication and negotiation skills with a customer-oriented approach.
- Analytical mindset and problem-solving abilities to identify and address customer needs effectively.
- Ability to work on shifts, including evenings, weekends, and holidays as required.
- Proactive attitude with a drive for success and exceeding targets.
If you are interested in this exciting opportunity, please send us your CV!
All applications will be treated with strict confidentiality.
Only shortlisted candidates will be contacted.
from 3000 to 3500 BGN
