Technical Support Representative with German & English (Fully Remote)
At HRS, we believe the right job can transform a person's life and the right person can transform a business. We're passionate about connecting our candidates with the right job for them and you are no exception!
Our extensive experience in the human resources industry has given us valuable insights into corporate cultures and helped us match the best candidates with top employers.
Our partner, a global leader in technology and innovation, is expanding its Operations Center in Bulgaria and is now looking for a:
Technical Support Representative with German and English
As a Technical Support Representative, youll be providing B2B clients with professional and friendly support by resolving technical and network-related issues through multiple communication channels.
Main Responsibilities:
- Provide Level 1 technical support for B2B customers via chat, email, or other channels.
- Diagnose and resolve issues related to laptops, desktops, mobile devices, printers, routers, MS Office products, and other software.
- Troubleshoot VPN, email, login, and application navigation issues.
- Maintain up-to-date technical knowledge of hardware/software used by clients.
- Collaborate with internal teams to resolve more complex issues.
Requirements:
- Fluency in both German and English (minimum B2C1 level).
- Basic knowledge of MS Office, Windows OS, and internet applications.
- Excellent communication and interpersonal skills.
- Strong problem-solving mindset and willingness to learn new technologies.
- High school diploma or higher.
What the Company Offers:
- Competitive base salary + monthly performance bonuses.
- Fully remote working model.
- Working hours: Monday to Friday, between 7:00 AM and 11:00 PM (in shifts).
- Clear opportunities for career growth and internal promotion.
- Dynamic and youthful team environment.
- Social benefits package (health insurance, food vouchers, and more).
- Professional onboarding and continuous training.
Apply now and unlock your potential with HRS Bulgaria!
All applications will be treated with strict confidentiality. Only short-listed candidates will be contacted.
from 2000 to 2400 BGN
