E-commerce Customer Care Advisor with German

Start: 3nd June

Shift hours: Mon-Fri 10-19h
Hybrid 30% office (2 days/weekly from the office)
No shifts on Bulgarian bank holiday

• Handling customer contacts via e-mail , phone and chat:

• Supports and guides customers to ensure outstanding customer support and satisfaction;

• Continuously improves customer satisfaction by handling complaints in a professional manner,

• Taking ownership and being accountable for a satisfactory outcome for the customer.

• Achieve key metrics, targets and goals to ensure the highest level of service is delivered to customers

• Have fluent level of German language (C1)

• Have good level of English language (B2);

• Have excellent knowledge and use of MS Office applications;

• Have excellent customer care skills;

• Have excellent organizational and problem solving skills.

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• Fulltime role with standard working hours Monday – Friday

• Competitive salary

• Hybrid model of work

• Comprehensive initial training and onboarding (fully paid by us)

• Continuous training and upskilling programs through Concentrix University

• Professional Development and Career Navigation programs to map out the steps in your desired development

• Health and Wellbeing initiatives

• Relocation support if needed (accommodation and travel expenses)

• Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!

• Salary: 3100 BGN gross