Customer Support with German or Dutch (travel niche)

CBT is a specialist recruitment consultancy with a network of recruitment partners across the Globe. We provide permanent and talent leasing recruitment solutions for the Engineering, ICT, and Multilingual sectors. We are looking for candidates for one of our clients based in Sofia, Bulgaria. The role is - E-commerce Customer Support with German

Tasks:

• Answer Inquiries
• Resolve Issues
• Update information
• Update documentation
• Ensure Satisfaction
• Offer Guidance
• Analyse issues
• Assess reports
• Implement Fixes

Requirements:

• Strong phone and verbal communication skills, along with active listening.
• Fluency in German, both written and verbal
• Working level of English
• Work experience in the travel, airline, hospitality or similar industry is an advantage

Work experience in a customer experience center is an advantage

Good typing and computer skills (MS Office applications)

Working hours: Mon-Fri 9:00 - 20:00 (rotative)

Workplace: on-site

Training: 3 months training in the office 9:00 till 18:00

Full-time

Salary: 3,600/4000 BGN per 12 months

Relocation package available