Customer Care Agent (m,f) for a Healthcare Company: Dutch or Finnish or Polish

Start: 16th May or 3rd June

Tasks:

As a representative of the brand, you will be the face of the company to the consumers. Whether receiving notice of a complaint or providing helpful information or engaging in conversation on social media, Consumer Care specialists aim to make life easier for the Consumers as trusted friends.

You will utilize active listening and conversational leadership skills to accurately understand all consumer issues efficiently. Ensure appropriate additional attention given to sensitive contacts and cases. Develop expertise in the product portfolio and our Consumers’ expectations unique to each product and category. We would rely on you to be proactive and become a key player in building our support team by sharing ideas and contributing to the overall improvement of the quality of services provided.

Profile:

• Empathy and ability to perceive, detect and manage emotions

• Fluency in English and Finnish or Dutch or Polish, both written and verbal

• Strong phone and verbal communication skills, along with active listening.

• Work experience in a customer experience center is an advantage

• Good typing and computer skills (MS Office applications)

• Be organized, have decision-making and analytical skills

• Team player with a great attitude

• High school education

Benefits:

• Competitive salary

• A bright, modern and exciting place to work, with excellent staff facilities

• Medical plan fully covered by the company

• Transportation allowance and Life insurance

• Various career development opportunities

• Annual reward and recognition events

• Holiday pay

• Team events

• Salary range: 3300 -3500 BGN