Customer Service Representative

We are looking for a Customer Service Representative.

GENERAL PURPOSE OF THE JOB:

Interaction with foreign customers in terms of logistics and production issues.


RESPONSIBILITIES:

To analyze customer orders through tracking down the deliveries of components, to plan and follow up the production process and the export to the end customer as compared to the delivery term agreed;

To ensure smooth daily interaction with the company customers;

To address customer requests (via email or phone) and submit the necessary detailed information to the customers;

To support customers in terms of deliveries, products, claims, etc;

To tackle issues, to suggest and participate in the decision-making process, and to initiate action by colleagues who are competent in the respective matter;

To interact constantly with other teams and departments in the organization so that there is full traceability and coordination among the participants in terms of actions taken;

To update regularly the customer database in terms of customers for which he/she is responsible and in terms of existing agreements;

To create and update a database with the invoices issued to customers as per company procedures;

To prepare ad hoc reports;

REQUIREMENTS:

University Degree in Economics – in the area of Logistics or Engineering is an advantage;

Very good written and spoken English (interaction with foreign suppliers);

Computer literacy – Microsoft Office with emphasis on Excel (Access is an advantage), work with ERP (SAP is an advantage);

Knowledge and experience in international trade and logistics, production planning, and customer service – considered a serious advantage;

Data analysis skills;

Excellent communication skills;

Ability to work under pressure and handle multiple tasks;

Team player;

Well organized;

A good level of a second language (German/French) is a plus;

OUR OFFER:

Good compensation package;

On-the-job training;