Customer Success Manager

Matrix Eastern Europe, the offshore division of Matrix IT, one of the leading global R&D services companies with more than 10,000 professionals, is looking for a Customer Success Manager to join one of our teams- Datarails!

Here is our offer:

• Remote work and flexible working hours
• Additional private medical and dentist insurance
• Monthly food vouchers
• Monthly transport coverage
• Professional and career benefits
• Celebrating online happy hours
• Internal sports competitions
• Top-quality work environment

Want to shape the future of finance by applying your knowledge of FP&A in a client-driven role? The FP&A Customer Success Manager will own customer success by leading product implementation for customers and providing support throughout the client lifecycle. Advise finance professionals that range from middle-management to high-level executives, in both small and large US firms. If you are looking for a fantastic opportunity to join a small team with lots of room for growth and impact, we would love to meet you!

Responsibilities:
• Understand current client situations, helping simplify models and existing data, as well as implementing processes and client data within the Datarails environment
• Create a detailed business analysis, outlining problems, opportunities and solutions for our customers by successfully advising on: Budgeting and forecasting, planning and monitoring, financial modeling, standard reporting, and more
• Manage, interpret, and validate all data that is produced by the customer, maintaining the focus on improving the quality of customer care
• Provide recommendations for possible process changes to help optimize current procedures in support of maximizing outcomes
• Build long-term strategic relationships with customers, gather requirements, and follow through with necessary financial reporting support

Requirements:
• 4+ years of experience in finance, FP&A, or business analytics
• A deep understanding of corporate finance work processes, with emphasis on standard reporting (P&L, cashflows, budgets, and forecasts)
• Deep knowledge and solid experience in advanced Excel functions (formulas, Vlookup, Pivot Table, Power Query, and complex models)
• The role involves communicating with CFOs, Finance VPs, and Directors from leading US companies, requiring the ability to engage in professional conversations
• Previous experience in FP&A, finance tools, software implementation, ERP systems, or finance consulting
• Significant financial modeling skills; knowing how to treat Excel data and automate processes
• Bachelor's Degree or equivalent, preferably in finance, accounting, or similar


One last thing, if you have a lot of these skills, but not all of them, please still apply. We love to teach those who are willing to learn.

If you are looking for stability, professional growth, long-term career, and technology challenges in the sought-after companies – come and join us today!