Customer Service Agent

Job Summary:

We are looking for a dedicated and customer-focused Customer Service Agents to join our team. In this role, you will provide exceptional support to our customers across multiple communication channels, including live chat, email, and phone. You will play a key part in ensuring a seamless user experience, addressing inquiries, resolving issues, and maintaining customer satisfaction in the fast-paced world of online gaming. If you have strong communication skills, this could be the perfect opportunity for you.

Key Responsibilities:

• Customer Support Excellence: Provide high-quality support to customers via live chat, email, and phone, ensuring timely and professional responses to all inquiries.
• Account Assistance: Assist customers with account-related issues, such as deposits, withdrawals, account verification, and other queries.
• Issue Resolution: Efficiently address and resolve customer complaints, technical problems, and platform-related issues to ensure customer satisfaction.
• Compliance & Security: Ensure customer account verification processes comply with relevant procedures.
• Feedback & Reporting: Monitor customer feedback, identify trends, and report any recurring issues or insights to improve the customer’s experience.
• Cross-Departmental Collaboration: Work closely with other teams to ensure efficient and effective customer service.

Key Qualifications:

• Experience: 2-3 years of proven experience in customer service role.
• Language Skills: Native Turkish speaker is required and fluency in English (written and spoken) is important as this is the internal language of our business.
• Communication Skills: Strong verbal and written communication skills with an ability to engage customers in a clear, friendly, and professional manner.
• Problem-Solving: Excellent troubleshooting and problem-solving abilities, with a keen attention to detail and accuracy in handling customer issues.
• Technical Knowledge: Familiarity with customer support platforms (e.g., Zendesk, Freshdesk).
• Multitasking Ability: Comfortable handling multiple customer interactions simultaneously while maintaining a high standard of service.
• Flexibility: Willingness to work in shifts, including evenings, weekends, and holidays.

Desired Skills:

• Empathy & Patience: Ability to empathize with customers and resolve issues with patience, a positive attitude, and a focus on delivering solutions.
• Stress Management: Capable of staying calm and composed when dealing with difficult or frustrated customers, maintaining professionalism at all times.
• Team Collaboration: A collaborative mindset, with the ability to work effectively within a team and across departments to resolve issues.
• Tech-Savvy: Comfortable using and troubleshooting digital platforms, including account management systems.

Benefits:

• Competitive Salary: Attractive salary package with performance-based incentives and bonuses.
• Work-Life Balance: Flexible working hours.
• Career Growth: Access to continuous training and development to help you grow professionally within the company.
• Technology & Tools: Work with cutting-edge technology.
• International Environment: Be part of a diverse, international team with opportunities to work across different European markets. 

How to Apply: If you're passionate about delivering exceptional customer service, we want to hear from you! Please submit your CV along with a cover letter outlining your relevant experience and why you’d be a great fit for the role.