Non-Voice Customer Support Representative

At our company we believe the right job can transform a person's life and the right person can transform a business. We're passionate about connecting our candidates with the right job for them. You are not an exception!

The extensive experience in the human resources industry under our belt has given us valuable insights and extensive knowledge of corporate cultures and thus enabled us to locate the best candidates for our clients.

Our partner is an international iGaming company delivering exceptional gaming experiences worldwide. As their team is expanding, we are currently seeking motivated specialists to join their dynamic team.

Main Responsibilities:

• Respond to customer inquiries mainly via live chat and email;
• Resolve customer issues in a timely and professional manner;
• Collect customer feedback and collaborate with other team members to improve  the overall user experience;
• Maintain comprehensive knowledge of the company's products - casino games, sports betting options, promotions and etc.;
• Participate in ongoing training sessions to stay updated  on new games, features, and industry trends.

The company offers:

• Competitive starting salary;
• Attractive monthly bonuses;
• Additional health insurance;
• 25 days annual paid leave;
• Taxi vouchers for the late shifts;
• Sports card;
• Modern office located in Sofia;
• Opportunities for career development.

Requirements for the position:

• High-level English proficiency (C1) - written and verbal;
• Excellent communication skills;
• Previous customer service experience is a must;
• Availability to work on shifts;
• Ability to work from an office in Sofia.

Apply and you will get the full broad information about your possibilities with us!

All applications will be treated strictly confidential.
Only short-listed candidates will be contacted.